Legal · Refund Policy

Refund Policy.
Clear and predictable.

When you get money back, when you don't, and how to ask.

(01)

Subscriptions

In plain EnglishCancel anytime. The current month isn't refunded; annual plans get a prorated refund for the unused part.

You may cancel a subscription at any time, effective at the end of the current billing period. Monthly fees are non-refundable for the period in progress. Annual plans may be cancelled at any time and the unused, whole-month portion is refunded pro-rata. Cancellation stops future renewals; it does not refund periods already used.

(02)

Research credits

In plain EnglishUnused credits can be refunded on request. Credits already spent on AI or research work can't.

Internal research credits are prepaid. Credits you have not yet used may be refunded to your original payment method on request. Credits already consumed by AI generation, verification, or research tasks are non-refundable, because the underlying work and provider costs have already been incurred.

(03)

Printed books

In plain EnglishMade to order after you approve the full preview. Cancel by email until the book goes to the printer; defective or damaged copies are replaced.

Printed books are made to order. Before you pay, you read the full preview of your book and approve it for printing; your approval is recorded with the order. You may cancel a printed-book order by emailing support@7gens.me until it has been sent to our print partner — usually shortly after payment — and we will refund it in full. Once the order has been sent to the printer, the book is made for you and cannot be cancelled or refunded. If a book arrives defective or damaged in transit, we will replace or reprint it at no charge — contact us within fourteen (14) days of delivery, with photos.

(04)

Archive requests

In plain EnglishOnce we've sent a request to an archive, its fee is committed and non-refundable.

Fees for archive requests cover third-party archive charges and our handling. They are refundable until the request is submitted. Once submitted, they are non-refundable regardless of the archive's outcome or response time, which are outside our control.

(05)

How to request a refund

In plain EnglishEmail us. We aim to review within a few business days and process approved refunds to your original payment method.

To request a refund, email support@7gens.me with your account email and what you'd like refunded. We aim to review requests within five (5) business days. Approved refunds are issued to your original payment method via Stripe; the time to appear on your statement depends on your bank or card issuer.

(06)

Chargebacks

In plain EnglishPlease talk to us before disputing a charge — it's faster, and we'd rather sort it out directly.

If you believe a charge is wrong, contact us first at support@7gens.me; most issues are resolved quickly. Filing a chargeback without contacting us may delay resolution and can result in suspension of the account pending review.