Terms of Service.
Short. Boring. Plain.

These terms govern use of the 7gens website, workshop, and associated services (the "Service"), provided by Seven Generations Labs LLC, the company behind 7gens, a New Mexico limited liability company. Using the Service means you accept these terms. The Service is AI-assisted family-history research, editorial work, and custom book production. It is not legal, genealogical-certification, inheritance, DNA-testing, or investigative advice.

Depending on what you choose, the Service may include a subscription to the workshop, internal research credits, AI-assisted drafting and verification, production of a printed hardcover book, and archive-request services. The specific items, prices, and limits are shown at the point of purchase before you pay.

Genealogical research is inherently uncertain: archival records may be incomplete, contradictory, or unavailable, and AI-generated content may contain errors. We apply professional care and automated cross-checks, and you review and approve the result, but we do not warrant that any result is complete, accurate, or suitable for legal, inheritance, citizenship, or medical purposes. You are responsible for independently verifying anything you rely on.

You must be an adult to hold an account. You are responsible for the confidentiality of your credentials and for all activity under your account. Notify us immediately at support@7gens.me of any unauthorised access. We accept no liability for losses caused by your failure to secure your credentials.

You retain all intellectual-property rights in content you upload, and you grant 7gens a limited, non-exclusive, royalty-free licence to host, process, and reproduce it solely to provide the Service; this licence ends on account closure. You confirm that you have the right to upload your content, including material concerning living relatives and other third parties, and that you have obtained any consents the law requires. You must not upload unlawful, infringing, or maliciously obtained material.

The Service uses AI providers as processors to research, draft, translate, and check content. You then review and edit drafts — on your own or with the AI editor — and approve them. Drafts and AI output are provisional and may change. No book is final until you approve it for production. We may use anonymised technical telemetry to keep the Service secure and to improve quality, but we do not use your family material to train AI models.

Fees, billing cycles, and any taxes are shown before purchase and charged through Stripe. Subscriptions renew automatically each period until cancelled. Internal research credits are a prepaid means of using AI and research features; they have no cash value, are non-transferable, and are governed by the credit terms shown in the product. You authorise us to charge your payment method for amounts you incur.

You may cancel at any time. Monthly fees are non-refundable for the current period; annual plans are refunded pro-rata for the unused portion. Used research credits are non-refundable. Printed-book and archive fees become non-refundable once production or the third-party request has begun. Our full Refund Policy at /en/legal/refund forms part of these terms; to request a refund, write to support@7gens.me.

Before any book is printed you must read its full preview and approve it for printing at checkout; your approval is recorded with the order. Printing and shipping are fulfilled by our print partner (Lulu); production and delivery times are estimates and are not guaranteed. An order may be cancelled by email until it has been sent to the print partner; after that it cannot be cancelled or refunded, except for manufacturing defects or damage in transit, which we will replace or reprint. Shipping, taxes, duties, and customs charges may apply depending on your location.

Where you request records from third-party archives, you authorise us to submit the request on your behalf. Third-party fees, processing times, and outcomes are set by the archive, not by us; we cannot guarantee that an archive will respond, respond in time, or hold the records you seek. Fees for submitted requests are non-refundable once the request has been sent.

You must not use the Service to upload unlawful content, to harass, dox, or impersonate others, to infringe intellectual-property or privacy rights, to scrape or reverse-engineer the Service, or to compromise its security or availability. We may suspend or terminate accounts that breach these terms or applicable law.

The Service is provided "as is" to the maximum extent permitted by law. Our aggregate liability arising out of or in connection with these terms shall not exceed the fees you paid to 7gens in the twelve (12) months before the event giving rise to the claim. We exclude liability for indirect, consequential, or special damages. Nothing in these terms limits liability that cannot be limited by law.

These terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-laws rules, and the state and federal courts located in New Mexico have jurisdiction, unless mandatory local law gives you a different forum. Before bringing a claim, contact us at support@7gens.me so we can try to resolve it.

For support, billing questions, cancellations, and legal notices, contact Seven Generations Labs LLC at support@7gens.me.